FAQ

To find the right shoelace length for your shoes, use Lace Labs’ revolutionary three step shoelace size guide which is guaranteed to give you a perfect fit!

The way you tie your shoes is down to your own personal preference, however, you can find our detailed lacing tutorials for every lacing style here.

Our laces are perfect for sneakers and trainers of all brands, styles and sizes!

Yes, you can machine wash your Lace Labs shoelaces!

The best way to keep your shoelaces clean is to have correct lace length for your shoe, allowing your laces to stay tied for longer and avoid contact with the ground.

You can choose whichever colour you would like from our wide range, however, if you would like some Laceswapping inspiration make sure to check out our social medias!

We are based in the UK and offer free shipping on all UK orders. We also ship to all countries in the European Union (EU) for a small fee.

All UK orders will be delivered by Standard Royal Mail 48 shipping, with an optional upgrade to tracked shipping available.
All EU orders will be delivered to your home country by Royal Mail and then forwarded to your address by a local courier. Please note that all EU orders are DDU, meaning that any potential costs incurred at the border/customs will not be covered by Lace Labs

An order confirmation email will be sent to your email address immediately after purchase. If you do not receive an order confirmation email within 2 hours of placing your order, please contact us @...@lacelabs.co.uk

If you wish to change or cancel your order, please contact us immediately at …@lacelabs.co.uk. We will do our best to accommodate your request, however, please note that we will be unable to change or cancel your order if we have already shipped it to you. In this event, please see our returns/refunds policy.

You may choose to return your products for any reason. Orders returned to our address within 30 days of being placed will be refunded for the full amount of your original order. Lace Labs will not reimburse return shipping costs unless the reason for your return is a damaged, defective or incorrect item.
In cases where our customers have received damaged, defective or incorrect items, Lace Labs will fully reimburse the cost of the least expensive return shipping option for your order. Please note that evidence of a damaged, defective or incorrect item must be provided for return shipping costs to be reimbursed.
Terms and conditions apply. Please visit our returns portal for further information and guidance.

Please visit our returns portal for further guidance on how to return your order and which terms and conditions apply.

We accept: Visa, Mastercard, Amex, Apple Pay & Google Pay

If your payment has failed, please clear your cache, check your card details and try again.
Your payment may have been refused by your bank’s payment processing system for several reasons, however, the most common reason is incorrect or invalid card details.
If your card details are correct and you have sufficient funds in your payment account, yet are still experiencing payment issues, please contact us @...

Your invoice will be attached with your order confirmation email. If you have a Lace Labs account, you can also view invoices and orders on the ‘My Orders’ page.

If you require an invoice and have not received one, please contact us @.....

In the case of a refund, your order amount will be automatically renumerated to the account linked to the payment method used at checkout. Refunds will be processed within a maximum of two weeks of goods being returned to our address.